QRs Access Undertaking is approved by the Queensland Competition Authority and provides clear guidelines for access and operation on the QR network.

The Undertaking was written by Network Access after extensive industry and stakeholder consultation. It details the processes and responsibilities of QR and access seekers and includes information such as:
- How access charges may be calculated
- How an access agreement is negotiated
- What information is provided to an access seeker
- How confidential information is protected
- Environmental standards
- Train scheduling processes, and
- Requirements for safe operations.
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While rail operators are not legally obliged to comply with the Access Undertaking, Network Access may refuse access to those who do not follow its processes. Network Access is bound by law to provide measures that ensure that access seekers are treated fairly and equitably.
